ALERT: Prepare - Plan - Stay Informed.     www.ready.gov

In Case of Emergency

First and foremost: For all emergencies - fire, police, medical - call 911.

Calling 911 can be very stressful and it's easy to feel overwhelmed. 911 call-takers are trained to guide callers through the experience, but knowing what to expect can help make the 911 call go smoothly and get emergency help where and when it's needed.

There are a few points to remember when and if you need to call 911 to report a fire or other emergency:

  • Stay calm.
  • Know the location of the emergency and the number you are calling from.
  • Wait for the call-taker to ask questions, then answer clearly and calmly.
  • Let the call-taker guide the conversation.
  • Follow all directions.
  • Keep your eyes open. You may be asked to describe victims, suspects, vehicles, or other parts of the scene.
  • Do not hang up the call until directed to do so by the call-taker.

Be Prepared for Emergencies

You can prevent or reduce the impact of many emergencies with a few simple steps; this list will help you prepare.

  • Plan a fire escape route from your home or office
  • Install and regularly test smoke and carbon monoxide detectors
  • Keep fire extinguishers charged and in easy access
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